CSR Report 2016
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 “Doing business in an ethical framework,and at every level”

Corporate social responsibility implies responsible, moral and transparent internal and external business conduct, i.e., conducting business in an ethical manner. Our ethical programs aim at developing and maintaining a compliance culture within the company, preventing anti-compliance practices and detecting violations. In terms of ethical governance, the years 2015 and 2016 saw the formal nomination of a Competition Compliance Officer (2015) and an Anticorruption Officer (2016), and the deployment of competition and anti-corruption programs. It is the officer’s job to ensure that these are rolled out, that employees adhere to them, and that they are supported by a dedicated team.

Code of Business Conduct

Fair competition practices and anti-corruption measures are supported by GeoPost’s 24-page Code of Business Conduct, enacted in 2012. This is continually reviewed, with the latest update in 2016. Each DPDgroup entity is required to roll-out the Code of Business Conduct. Its aim is to give all employees the keys to a high degree of professional practices, to the best standards in the profession and in line with GeoPost values. Amongst the many issues that it addresses are personal conduct and respect for others, confidentiality, privacy, the conduct of employees vis à vis external stakeholders, honesty, integrity, avoiding conflicts of interest, competition, employee health and safety, diversity, and personal development.
GeoPost has implemented an internal IT whistleblowing tool, a valuable early-warning tool to reduce risks. All employees can connect up to the tool and receive advice or help concerning a delicate situation, or report a possible or proven offence to persons possessing the necessary skills to assess the practical and legal aspects of the situation.

Adhering to fair competition practices

In France, DPDgroup, via its holding company GeoPost, has published a 48-page referential document based on competition law. This document gives examples of anti-competition practices, transparent commercial relations, restrictive competitive practices, inquiries carried out by public bodies and practical in-the-field information.

In addition to this reference document, DPDgroup has also published a practical guideline for use by employees on the behaviour to adopt in the presence of competitors, for example, in trade association meetings. The ultimate aim of this guideline is to ensure that our employees respect the principles of fair competition practices.

Ensuring ethical continuity

In addition to the guideline available on “best practices and behaviour in the presence of competitors”, the relevant managers and employees of the companies located in France (GeoPost, Chronopost, and DPD France) have been trained on competition rules. In addition, they have access to an intranet tool illustrating the referential document.

Working against corruption

In France, the law called “Loi Sapin II”, enacted on 9 December 2016, requires that all French companies implement an anti-corruption compliance programme not only for themselves but also within all of their subsidiaries. Since 2011, DPD United Kindgom is committed to conducting all of our business in an honest and ethical manner with a Bribery and anti-corruption policy, which is a zero tolerance approach to any form of bribery and corruption.
In July 2016, ahead of this law, GeoPost/DPDgroup CEO Paul-Marie Chavanne committed to implementing La Poste Group’s principle of zero-tolerance against corruption and anti-corruption measures, within DPDgroup.

Initiating a sustainable procurement approach

We aim to roll out sustainable procurement practices to all our business units. To start the ball rolling, a sustainable procurement survey was undertaken in 2016 covering 16 European business units. The overall feedback shows a mixed level of maturity on this issue. Over 50% of business units have a sustainable procurement policy in place. Direct CSR procurement is applied to areas such as raw materials (fuel, etc.) and fleet management, and supplier selection focuses on criteria such as ISO 140001/9001 certification, eco-labels and CSR policies. Some of the BUs provide CSR support to their suppliers, for example, by training them on our Group’s CSR strategy, eco-driving training.
DPDgroup has produced a 32-page guide to sustainable procurement focused on events organisation (from location to transport to waste management), catering (e.g., using local, fair trade and seasonal products), public relation goodies and office supplies (e.g., limiting quantity, taking into product origin and avoiding greenwashing suppliers). It also provides practical information on recognising eco-labels, standards and norms.

Key figures 2016

Code of conduct


is the number of countries that have implemented a code of conduct

Ethical trainings


of managers trained on competition rules in France