CSR Report 2016
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Our initiatives

Smart Urban Delivery, one of the four priorities of the DrivingChange™ CSR programme, is a strategic commitment for DPDgroup to improve everyday urban life by giving greater delivery choices, while reducing our impact on the road.

Addressing urban delivery issues for everyone’s benefit.

Smart Urban Delivery means being in harmony with the urban infrastructure, constantly looking for new ways to deliver simpler, smarter, cleaner solutions in towns and cities – for the benefit of customers, the environment and our own operational efficiency – and investing in the future of urban delivery.

Reducing the impact of our delivery fleet

In concrete terms:

We evaluate the environmental footprint of our logistic platforms and of our vehicles in city centres by measuring and tracking emissions.

We are constantly renewing our fleet, to further reduce the pollution caused by our activity. Alternative vehicles are also an important part of our commitment. As we reduce greenhouse gas (GHG) emissions, we are also avoiding local pollution such as particulate matter or nitrogen oxide emissions.

The average age of the delivery fleet is 5.07 years.

The use of vehicles that are less than 5 years old contributes to lowering local pollution emissions. The technology behind these vehicles is continually cleaner and more efficient in terms of consumption, thanks to the European “Euro” classification system. Indeed, cars and commercial vehicles sold in Europe are subject to strict limits on the emission of pollutants, such as particulate matter (PM) and nitrogen oxides (NOx), which pose health risks. In 2016, we estimated that our pick-up and delivery fleet was responsible for emitting 15 tonnes of particulate matter and 223 tonnes of nitrogen oxides. We expect to renew our fleet regularly in the coming years and thereby reduce these types of emissions.

Improving everyday life in city centres by offering greater delivery choices

We offer customers the choice and flexibility of the place and the day they want to be delivered, choosing the delivery time-slot that best suits them.

In concrete terms, we develop innovative delivery services, such as Predict – a market-first across Europe – and Pickup. Predict informs the customer of hourly windows for delivery. Our local Pickup network already makes it convenient for customers to pick up and drop off parcels just around the corner, wherever they are in Europe.


The Predict service, available in 23 European countries, helps businesses operate more efficiently while creating closer relationships with customers. With Predict, recipients know the exact hour we will arrive: delivery information is sent via text message or e-mail. Waiting, not knowing when the parcel will arrive, is a thing of the past. And it is easy to change the time, day or place of delivery if plans change – one touch, click or call is all it takes.
The use of Predict helps reduce particulate emissions by increasing successful first deliveries, for greater efficiency in our delivery rounds.

For some customers, who, for example, are not at home during the day or for whom home delivery is not practical, Pickup provides a flexible and convenient solution. Our customers can send and receive parcels at the most convenient Pickup point, whether it is a busy street near the office, or somewhere closer to home. Thanks to our 27,450 local shops and self-service lockers, 95% of Europeans are within 15 minutes of a pickup point, so that more and more people can enjoy the convenience of picking up and dropping off a parcel just around the corner!
The use of Pickup as an alternative to home delivery saves emissions from individual shipments.


Vehicle renewal and alternative fuel switch: reducing pollution

Evaluation of the environmental impact of our urban logistic platforms and vehicles in city centres.

Our main objectives are:

To improve urban logistics, we set up local win-win partnerships with delivery partners (such as offering discounts on new vehicles and providing custom-made insurance policies), and public authorities (for instance, for securing our licence to operate while respecting an increasing number of environment-related traffic regulations).

We are continuously looking to the future, experimenting with innovative solutions and integrating new methods – such as soft mobility, using non-motorised transport – and alternative technologies – such as hybrid, electric and compressed natural gas (CNG) vehicles – into our approach, to make sending and receiving parcels easier than ever.


Further innovative partnerships for smart urban logistics

In Toulouse, Chronopost’s reputation as a responsible market player is strengthened thanks to a partnership in May 2016, on the use of bicycles and electric vehicles, with Alternmobil, a specialist in last-mile delivery and electric mobility in Toulouse streets since 2008.

SEUR, alternative fleet in Barcelona

In Barcelona, SEUR (DPDgroup BU in Spain), operates a fleet of 20 zero-emission Nissan Leaf electric vehicles, which complement the bicycles and electric tricycles already used.
This initiative aims to promote and develop sustainable urban distribution by using alternative vehicles and fuel for last-mile deliveries. This alternative fleet enabled SEUR to carry out 500,000 emission-free deliveries in 2015.

“Sustainable mobility is a key issue for our city and we are working to ensure that goods are delivered in the least polluting way possible within the city, in compliance with the objectives set out in the 2013-2018 Plan. Urban distribution of goods will always depend on individual vehicles and, as such, electric fleets are key to reaching our objectives.” Mercedes Vidal, Councillor for Mobility at Barcelona City Council.


Interview of a local representative in France for urban logistics (Chronopost France)



Today, for many towns and cities the issue of the free-flowing transport of goods is a top priority: there are many imperatives and challenges. In Bordeaux, La Poste can provide solutions to assist cities with their projects.
Improving air quality, reducing congestion in the city centre, increasing the density of urban land, boosting the economic fibre of the city, creating new services etc.: such are the significant challenges to be met by the city of Bordeaux. Faced with growing e-commerce trading (72 billion euros in revenue in 2016, i.e., +14.6% compared with 2015*), it is estimated that the number of parcels delivered each day in the city centre will increase by 10% each year. To meet these environmental challenges, Bordeaux city council has already been working for several years with players in logistics and transport.


La Poste and DPDgroup, for which urban logistics is a strategic priority, has implemented several projects to meet these challenges. For the last year, it has served Bordeaux's city centre using 100% clean vehicles, powered by electricity or natural gas. More than 500 travel along the city's roads. 14 self-service lockers from DPDgroup's Pickup Station, which concentrates several delivery points within one area and is accessible 24/7, were installed in the busiest places. Postal relay points in shops or neighbourhood “conciergeries” complement the network. However, its most emblematic project remains the Urban Logistic Hotel (ULH). In 2017, a 4,700m² building will be completed in the Bacalan neighbourhood. This will group together La Poste's parcel operators (Chronopost, DPD, Colissimo) to provide clean delivery services in short-distance looped routes in the city centre, including in the evenings. Chronopost Food, the refrigerated goods business, will join this ULH.
*Figures provided by Fevad


The Urban Logistics Hotel is supported by the Caisse des Dépôts through its investment programme for the future, "City of tomorrow", and by the city of Bordeaux, with its "Plaine de Garonne Ecocity" project. The project's innovative character has been awarded through the grant of a subsidy of 1,345 million euros. Bordeaux City, France
Michel Duchène
Vice-President, Major Urban Planning Projects/Bordeaux City



"The city of Bordeaux wants to take action in regards to the last mile travelled and implement non-polluting means for deliveries in the city centre. In the 2000s, we started to work on finding professionals committed to making deliveries by alternative means. However, carriers were not ready to invest. La Poste's logistics hotel project is a strong response to the last-mile issue. This is the first time that a major ULH has been built very close to a city centre. We hope that it will give other operators the idea to group together in order to create logistics hubs in the four corners of the city. We managed to do with La Poste what we were unable to do with other professionals". CCI Bordeaux Gironde, France
Estelle Régnier
Mobility, Urban Logistics and Sustainable Development Manager: CCI Bordeaux Gironde


"La Poste is one of the most active members of our Urban Logistics Committee that we organise with the Town. It is a preferred partner who knows how to unite with other players: carriers, shops, local authorities, etc. in order to build innovative and sustainable solutions. When it's a question of finding solutions to improve the flow of urban logistics, La Poste provides electric vehicles. In regards to the development of new neighbourhoods, we use La Poste's experience in delivery with its automatic self-service locker solutions. When working on connected city logistics based on hubs, it offers a logistics hotel. It is in the forefront of sustainable urban logistics."

Delivering to the city of the future: Urban Logistics Areas


Our commitment toward Smart Urban Delivery does not only mean replacing standard fleet by low emission vehicles, but also being well-positioned for the introduction of innovative smart, clean delivery solutions in towns and cities.

Urban Logistics Areas, France

The Urban Logistics Areas used by Chronopost France are among the largest depots in the country, where a huge volume of parcels is handled. On the strength of this success, Chronopost France is on track to develop shared logistics areas near several French cities. They will allow several operators to use the same logistics area at different times of the day, with goods transported on the basis of “green last-mile delivery”, using clean vehicles. All the greater benefit in terms of emissions and traffic congestion for city authorities, shopkeepers and transporters alike!
New developments in out-of-home delivery have already proved their worth in train stations in the Paris region, in the form of Pickup Stores (shops) and Pickup Stations (lockers) – easy-to-use, flexible and fully secure solutions, with the latter available 24/7.

The market for express delivery of fresh food and groceries – where it is imperative to maintain the cold chain (a temperature-controlled supply chain) – is set to expand significantly over the coming years. DPDgroup is fully involved in the development of this market, particularly in terms of “food logistics areas”, supplied by food wholesalers with distribution to customers.

Being closer to the business area, Switzerland

Focused on bringing a better service to its customers, and being conscious of our environmental impact, DPD has opened a new depot, in Meyrin, near Geneva. The site started delivering parcels in June 2016. This new site aims to be closer to Geneva’s business area , to expand cross-border flow between Switzerland/France and to deploy economical solutions for B2C delivery.

The new depot has several advantages. The first one is that the site is shared with another transport company. DPD regularly has its operational peak in the morning and in the evening, while preparing the delivery rounds and handling the parcel collection. During the day, the other company uses the available space for its own activities. This allows DPD to reduce operational costs in an innovative way.

The second advantage is the benefits this depot has over the environmental impact of our transport scheme. The location of the new site will allow DPD to achieve considerable reductions. Before, deliveries to the Geneva area were carried out from a site in Lausanne. Today, the delivery vehicles travel less distance to deliver parcels. The empty distance segment of delivery vehicles is replaced by two line hauls between the depots. For any given full year, the new site is expected to:

Avoid 427 000 km of distance travelled
Reduce 133 tons of GHG emissions
Decrease particulate matter emissions by 57%
Decrease NOx emissions by 74%
Particulate matter (PM) and nitrous oxides (NOx) are air pollutants that have a local effect on health and the environment. For this reason, DPD aims to deploy smart urban deliveries that will allow these types of emissions to be mitigated.

In addition to the reduction of our local environmental impact, DPD is committed to making every parcel delivered carbon neutral, for all its customers, at no extra cost.
Finally, having the depot closer to the Geneva area has improved the delivery time-slots. Before opening the depot in Meyrin, 10% of parcels were delivered before 10am. After the opening, the figure has grown to 22%. This can be attributed to a better availability of delivery slots for clients.

Autonomous Delivery, Germany

Soon the revolutionary concept of parcel delivery by driverless vehicles will no longer be something out of science fiction, thanks to the work by DPD Germany and automobile experts in Aachen. In a traditional scenario, delivery vehicles are loaded manually and then driven by the delivery personnel to the consignee destinations; the driver carries the parcels to the front door and hands them personally to the consignee. However, this approach is faced more and more with issues of increasingly large parcel volumes (due to spiralling e-commerce use and further urbanisation) and the rise in traffic density. DPD Germany is working with various Aachen-based experts on developing the use of autonomous and semi-autonomous solutions where driverless transport is used – single vehicles or even convoys (“platooning”) of driverless vehicles – for the trip from the depot to the delivery area and back to the depot again.
Finally, DPDgroup is already experimenting with the use of robots and drones to meet the growing needs of urban populations for smart delivery solutions.